Introduction
Mainline Services ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect information when you use our services or communicate with us by SMS.
Information We Collect
- Contact Information: phone number, name, and service address
- Service Information: equipment details, service history, and job notes
- Communication Records: SMS messages exchanged with our business
- Payment Information: handled by a secure payment processor
How We Use Your Information
- Provide and fulfill requested services
- Send service quotes, invoices, and scheduling updates
- Respond to questions and support requests
- Process payments for services rendered
- Maintain service history and improve operations
SMS Text Messaging
You may opt in at /sms-opt-in and text START, or by texting our business number directly.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.
Information Sharing
We do not sell, trade, or rent your personal information. We only share data with service providers needed to operate the platform (for example, SMS, payment, and hosting providers) or when required by law.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Data Security and Retention
We use reasonable safeguards to protect your information and retain data only as long as needed for service delivery, legal requirements, and continuity of support.
Your Rights
- Opt out of SMS communications by replying STOP
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permitted
Contact
- Business: Mainline Services
- Text: +1 (555) 123-4567
- Call: +1 (555) 765-4321
- Service Area: the greater metro area